Terms and Conditions

“Brand New”:

• “Brand New” items are unused, retail-like items. The item is typically in the original package. These items are guaranteed for functionality and completeness.  The customer is highly encouraged to inspect the item and verify the completeness and functionality, if applicable, prior to departing on pickup day.  
• If the item does not function upon pickup, or is missing pieces, the customer must report this to the warehouse prior to departing, or notify [e-mail] within 4 business days of the sale end date and return the item within 7 days of approval, in order to qualify for a refund. 
• If a customer fails to notify the warehouse staff during the designated pickup days and fails to notify [e-mail] within 4 business days of the sale end date, a refund cannot be given.  

“Appears New”:

• These items seem to be in new condition.  They may or may not be in their original packaging.  Items graded as “Appears New,” are guaranteed for completeness only.  They are not guaranteed for functionality.  The customer is highly encouraged to inspect the item and verify the completeness prior to departing on pickup day.  
• “Appears New” items are put through a brief inspection, and upon inspection the original pieces are verified as present. The item does not appear to be used or dirty. Depending on the item, it may be tested to confirm it powers on and functions, however “Appears New” items are not guaranteed for functionality, only completeness.
• If the item is missing pieces, the customer must report this to the warehouse prior to departing, or notify [e-mail] within 4 business days of the sale’s end date and return the item within the 7 days of approval, in order to receive a refund. 
• If a customer fails to notify the warehouse staff during the designated pickup days and fails to notify [e-mail] within 4 business days of the sale end date, a refund cannot be given

“Open Box”:

• An “Open Box” item varies depending on the condition it arrives in. It may be in great condition, used, have minor scratches, or be incomplete. These items may be listed under the open box condition due to A-Stock’s inability to verify them. Therefore, “Open Box” items have potential to provide great value.  These items are not guaranteed for functionality or completeness. 
• An "Open Box" item cannot be returned or refunded. 

“Damaged”:

• “Damaged” items appear to have a defect impacting the functionality.  If applicable, the damage may be described or shown in the photos.
• “Damaged” items are not guaranteed for functionality or completeness. 
• “Damaged” items cannot be returned or refunded.